How long does my order take to ship?
Each clothing is made in order, so it is worth having some patience (it’s really worth it). The processing time may take up to 10 business days after the payment is posted. If you need the dress to come to you sooner, write about it and we will try to make the garment come to you on time.
Do you ship worldwide?
Of course, we ship worldwide! There is no place that Nalu will not reach;). In the shipping option, enter the name of the country of your order destination. The shipping payment and delivery time may vary depending on the country. If you want to know the exact waiting period, write to us at email@example.com
Please note that we are not responsible for customs fees and we strongly urge the customer to research their country’s policies and fees before purchasing.
Can I exchange purchased clothes?
Of course. If the clothing does not show traces of use and has a label, you can exchange them within 14 days of receiving the parcel. Fill out the return form and send it along with the proof of purchase and the item you want to exchange to our address. Within a week of collecting your parcel, you will receive a gift card with the equivalent of purchased clothes that you can use for your next purchase.
How can I return my clothes?
Of course. If the clothing does not show traces of use and has a label, you can return them within 14 days of receiving the package. Fill out the return form and send it along with the proof of purchase and the item you want to return to our address. Within a week of receiving your shipment, you will receive a return transfer or gift card with the equivalent of the purchased clothes, which you will be able to use for subsequent purchases.
What does the return or exchange of custom-made clothes look like?
Unfortunately, in this case, we do not accept returns or exchanges. Therefore, we encourage you to think your order well, the dimensions you provide and the fabric you choose.
How can I choose the right size?
Nalu clothes are usually created in the form of one size. We try to place the exact dimensions of the clothes under each product. If after measuring yourself you see that the clothes will not suit you, do not worry. We offer minor fixes, shortening, narrowing. Write to us at firstname.lastname@example.org and we will assess whether a given change is possible to do and how much it will cost. Nevertheless, take into account that the clothing on which the modification was made are not returned, exchanged or complained.